FAQ’s and Policies

FAQs and Policies

Some questions you may have before attending the class are listed below but if you have any queries please do not hesitate to contact us. Here you will also find information on our Cancellation and Alcohol Policies.

Cancellation Policy

In the unfortunate event that you have to cancel or reschedule a class, amendments to bookings can be made up to 14 days before the class.

Should you wish to cancel or move a class from 14 days up to 28 days before the class date, the following rebooking fees will apply:

  • Demo and Dine class: £10 per person
  • Full Day class: £20 per person
  • Half Day class: £10 per person

Should you wish to move a class outwith 28 days, no fee will be charged to do so.

Should you wish to cancel or move a class within 14 days, no refunds will be given. You are welcome to send a replacement and can call us on 01563 550008 to change the reservation name.

If you do not turn up for your class, no refund will be given and full payment would be required on rebooking.

Alcohol Policy

We operate a ‘Challenge 25’ Policy at The Cook School and all our staff hold their Personal License. If you are lucky enough to look under 25 years old please be prepared to show you are over 18 years. Accepted forms of ID are Photographic Driver License, Passport and Proof of Age Card showing the PASS hologram.

We ask you to respect our staff when enforcing this policy. Within our Operating Plan and Alcohol License, alcohol can only be consumed in the designated areas and we are unable to sell alcohol for consumption off the premises. Customers are not allowed to bring their own alcohol to consume.

Allergens Policy

We endeavour to accommodate dietary requirements including allergies and intolerances; however we would appreciate it if you could notify us in advance so that we can amend menus to suit or can offer you an alternative dish.

While we do our best to reduce the risk of cross-contamination in The Cook School, we have a legal responsibility to inform you that all 14 major allergens are handled on site so we CANNOT guarantee that any of our dishes are ‘free from’ allergens and therefore cannot accept liability in this respect.

Guests with severe allergies are advised to asses their own level of risk and consume dishes at their own risk.

Please call us 01563 550008 if you would like to discuss any allergies or dietary requirements further.

View our full allergens policy here.

FAQ’S

Will I receive confirmation of my class by post?

No, your confirmation email when you book a class acts as your class booking confirmation.

What should I wear?

For our Hands On Cookery Classes, we suggest casual clothes and comfortable footwear as you may be standing for a period of time at your work station. A stool will be provided should you require.

What time does the class start and finish?

Our Full Day Classes start at 9.45am and usually finish around 3pm. Our evening Demo and Dines start at 5.45pm until 9.30pm. Your start times will be in your confirmation email.

Do people come on their own?

Many of our customer’s come on their own and also in two’s, three’s and larger groups. It is a very sociable day with everyone dining together and you will be well looked after.

Can my friend come to watch?

Unfortunately we do not have facilities for people to watch you on the day.

What age do you need to be to attend?

Demo and Dine classes are suitable for persons aged 18 and over. On our Half Day classes, persons aged 16 and over are welcome but must be accompanied by a full paying adult. Our Full Day classes are suitable for persons aged 16 and over, however under 18’s must be accompanied by a full paying adult. If you are lucky enough to look under 25 years, please bring photo ID to show you are over 18 years.

We run classes during the school holidays for children and young people aged between 5-9 years and 10-16 years and One on One sessions after school hours so everybody is catered for.

Can I pay on the day?

Full payment must be made on booking your class in order to secure your place/s. Voucher payments can be made over the phone to be redeemed against your booking. For children’s parties, full payment is required on booking.

Do I need to bring anything?

Everything you need will be provided on the day. If you are travelling quite far we suggest bringing a cool box to take any of your extra delicious food home. (If you can resist to leave any!)

Can I purchase additional wine?

Demo and Dines – three glasses of wine are served per person and more is available to buy, should you require, priced at £12 per bottle.

The Perfect Gift for any Food Lover

Vouchers are the perfect gift for any food lover! Available from £10 upwards they can be redeemed against all cookery classes, Kids Kitchen classes or spent in our shop.

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Linkedin
© 2020 The Cook School Scotland

The Cook School
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

Braehead Foods
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

logo
Linkedin
© 2020 The Cook School Scotland

The Cook School
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

Braehead Foods
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

logo
Linkedin
© 2020 The Cook School Scotland

The Cook School
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

Braehead Foods
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

logo
Linkedin
© 2020 The Cook School Scotland

The Cook School
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008

Braehead Foods
Moorfield Park
Kilmarnock
KA2 0FE

01563 550008