FAQ’s Christmas Food

Christmas Food to Order is our online Christmas food-ordering service. Simply pre-order your Christmas food and collect from our depot in Kilmarnock on 24th December or for Ayrshire delivery on 23rd December. 

All Christmas orders must be placed online.

Yes. To proceed to checkout and secure your order you will need to reach a minimum order value of £60. If separate orders are placed, a £60 minimum basket value will need to be met on all individual orders. 

Please note: This also applies to any orders making use of a discount; to checkout, the order value must be over £60 after the discount has been applied.

Yes. To proceed to checkout and secure your order you will need to reach a minimum order value of £60 after the discount code has been applied.

To secure your 10% discount, simply checkout using your NHS email address. The discount will automatically be applied.

Please note: Your order you will need to reach a minimum order value of £60 after the discount has been applied.

No. All pack sizes are set and cannot be changed.

Orders need to be placed by 8AM Monday 4th December 2023. We cannot take orders after this time.

On the day of collection, please make your way to our Warehouse at the back of the building. This will be clearly signposted on the day.  

Please bring your confirmation email showing your order number with you (either printed off or on your phone) to collect your order. One of our colleagues will then bring you your festive treats. If someone else is collecting your order for you, please ensure they have full details as you will be required to check the items off upon collection.  

Our staff will also be on hand on the day to answer any questions you may have about your festive food. 

Unfortunately, no. Our food is expertly prepared and packed the day before collection to ensure it leaves us and reaches you in a perfect state.

We offer delivery to mainland Ayrshire postcodes only. Delivery is charged at £10 per order on all orders under £100. Orders valued over £100 secure free delivery. 

Delivery of all Christmas Food orders will take place on Saturday 23rd December. We cannot arrange delivery slots for the day – your order will leave our warehouse on our refrigerated vans for delivery between 7AM and 5PM. 

If you need us to leave your order with a neighbour, please leave a note on your door to advise our driver and make sure your neighbour has full details of your order as they will need to check off the food when it is delivered, before our driver leaves. 

IMPORTANT INFORMATION 

If you are not available to receive your Christmas Food delivery, it will be taken back to the depot in Kilmarnock for you to collect on 24th December between 6 AM and 12 NOON only. 

Our staff will also be on hand on the day to answer any questions you may have about your festive food. 

We are not able to accommodate individual food allergies. However, we do list allergens for each individual product.

Yes. The products offered in Christmas in a Box cannot be swapped out or altered. You can, however, purchase additional products from our wider Christmas Food range.

Full instructions will be included in your Christmas order, and will also be available on our website on Christmas Eve to download as a PDF.

However, it is extremely important to ensure all food is cooked thoroughly and all meat juices must run clear. We highly recommend using a meat temperature probe to check core temperature is above 75 degrees for more than 90 seconds. You can purchase a food probe from us as an add-on product.